ANish

How satisfied are you with the following:

Website

Customer Service

Overall

What barriers are keeping your customer from adopting solutions?

Investment costs.

Resistance to change.

Market nonlinearity

How satisfied are you with the following:

Website

Being manufacturer of water purifiers,what are the factors you will consider before buying WP

Water quality

Electricity

Storage

What outcomes does your customer expect from your product?

Better quality.

Innovation.

Good aesthetic design.

What are customers looking for?

External appearence.

Guarantees.

Additional features

What makes you feel bad with existing water purifiers?

Time consuming.

Periodic maintenance.

No value for money.

What are the main difficulties and challenges your customer encounters?

Physical intervention for ON/OFF.

power consumption.

Not portable.

What do you think about innovation in Water purifiers?

Love it

Hate It

When you are considering new products in this area ,what are the things you will consider?

cost.

maintenance/services.

Innovation.