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Surveys
2016
February
A
ABB Customer Satisfaction Survey
ABB Customer Satisfaction Survey
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Hello:
You are invited to participate in our survey ABB Customer Satisfaction Survey. In this survey, approximately [Approximate Respondents] people will be asked to complete a survey that asks questions about [General Survey Process]. It will take approximately [Approximate Time] minutes to complete the questionnaire.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact [Name of Survey Researcher] at [Phone Number] or by email at the email address specified below.
Thank you very much for your time and support. Please start with the survey now by clicking on the
Continue
button below.
I Agree
Scope of services on site completed
None
Partially
Fully
Exceeded
Comments
If not, it was due to
-- Select --
ABB
Customer
Other
Comments
Work Knowledge / Professionalism / Support
Poor
Satisfactory
Good
Excellent
Quality of Work
Poor
Satisfactory
Good
Excellent
Flexibility in case of changes in schedule / plan
Poor
Fair
Good
Excellent
Overall evaluation of service provided by ABB
Poor
Fair
Good
Excellent
Communication and relationship with customer
Poor
Fair
Good
Excellent
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